FAQ
1. What products do you sell?
We specialize in high-quality cosplay wigs inspired by anime, gaming, fantasy, and pop culture characters.
2. Do you ship to the United States?
Yes. We primarily serve customers across the United States and also support selected international shipping destinations.
3. What shipping options do you offer?
We currently offer the following shipping methods:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Standard Shipping (7–14 business days): $10
Shipping times may vary depending on destination and seasonal demand.
4. Do you offer free shipping?
Yes! Eligible orders qualify for free shipping (7–14 business days).
5. How can I track my order?
After your order is shipped, you will receive a tracking number via email to monitor your package status in real time.
6. Are your wigs heat resistant?
Some wigs are heat-resistant while others are not. Please check the product description for detailed care and styling information before using heated tools.
7. Can the wigs be styled or trimmed?
Yes. Many of our cosplay wigs can be styled, trimmed, or customized to better match your desired character appearance.
8. Are the wigs suitable for beginners?
Absolutely! Our wigs are designed to be comfortable, easy to wear, and suitable for both beginners and experienced cosplayers.
9. Can I cancel or modify my order?
Orders can be canceled or modified within 12 hours after purchase. Once processing begins, changes may no longer be possible.
10. What should I do if my package is delayed or lost?
If your order is delayed or missing during transit, please contact our support team. We will help resolve the issue as quickly as possible.
11. How can I contact customer support?
You can contact us anytime through our store contact form or customer support email (recommended to add your Shopify support email here).